Vtiger + Asteris Connector

Asterisk can be integrated with Vtiger, so crm users can make direct calls using the phones. It saves the call history, call recording in the PBXManager of the specific user. It also display the incoming popup

Requirements:

Asterisk 1.8 or Asterisk 11
sox
a running version of vtiger

How it works.


Asterisk Vtiger Connector consist of following

1. web server

It listen on a specific port which is defined into the propertise file. It servers the call commands and also server call recording files. When a call is made using vtiger , it is sent to the this web server where it connects internally with asterisk

2. Asterisk controller

It send commands to asterisk to make calls, when a call is sent , it write down the commands info into its db which is "VtigerAsteriskWebapp.db"

3. agi socket listener script

It listen for asterisk commands, inbound calls are handle with this and also when a call is ended it send the request back to vtiger to write its information into the database


You can use following urls to get help in installation.

https://wiki.vtiger.com/vtiger6/index.php/PBX_Manager
https://wiki.vtiger.com/vtiger6/index.php/Asterisk_Integration