Asterisk can be integrated with Vtiger, so crm users can make direct calls using the phones. It saves the call history, call recording in the PBXManager of the specific user. It also display the incoming popup
Requirements:
Asterisk 1.8 or Asterisk 11
sox
a running version of vtiger
How it works.
Asterisk Vtiger Connector consist of following
1. web server
It listen on a specific port which is defined into the propertise file. It servers the call commands and also server call recording files. When a call is made using vtiger , it is sent to the this web server where it connects internally with asterisk
2. Asterisk controller
It send commands to asterisk to make calls, when a call is sent , it write down the commands info into its db which is "VtigerAsteriskWebapp.db"
3. agi socket listener script
It listen for asterisk commands, inbound calls are handle with this and also when a call is ended it send the request back to vtiger to write its information into the database
You can use following urls to get help in installation.
https://wiki.vtiger.com/vtiger6/index.php/PBX_Manager
https://wiki.vtiger.com/vtiger6/index.php/Asterisk_Integration
Requirements:
Asterisk 1.8 or Asterisk 11
sox
a running version of vtiger
How it works.
Asterisk Vtiger Connector consist of following
1. web server
It listen on a specific port which is defined into the propertise file. It servers the call commands and also server call recording files. When a call is made using vtiger , it is sent to the this web server where it connects internally with asterisk
2. Asterisk controller
It send commands to asterisk to make calls, when a call is sent , it write down the commands info into its db which is "VtigerAsteriskWebapp.db"
3. agi socket listener script
It listen for asterisk commands, inbound calls are handle with this and also when a call is ended it send the request back to vtiger to write its information into the database
You can use following urls to get help in installation.
https://wiki.vtiger.com/vtiger6/index.php/PBX_Manager
https://wiki.vtiger.com/vtiger6/index.php/Asterisk_Integration